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We are a team of adventure enthusiasts who love everything about Tanzania. Our team arrived here in 2014, and we were immediately fascinated by this land. Since then, we have travelled it back and forth, making sure that all of its best destinations are included into our tours.
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Position: Customer service Representative
Job Details
Altezza Travelling Limited wishes to invite competent, qualified, experienced, and dedicated Tanzanians to fill in the Customer Service Representative (hotel) position which is currently available in the company.
Responsibilities
- Handle all guest inquiries and requests in a professional and courteous manner
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Recognise the customer’s circumstance and offer the best remedy
- Ensure that all guests have a positive experience at the hotel
- Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.
- Provide services and remedies that will improve client satisfaction.
Qualifications
- Experience working with customers directly, either online or in person.
- Good Communication skills
- Excellent customer service skills
- Smart and well-presentable person
- Must be able to understand, speak, read and write the English language,
- Must be organized and punctual, Keen attention to detail and ability to effectively manage time,
- At least three(3) years of working experience.
How to Apply: Altezza Travel Jobs
All interested applicants should submit a cover letter, CV, supporting documents, and phone number to Human Resources manager, Altezza Travelling Limited , P.O.Box 938 Moshi Kilimanjaro. or send the Application through hr@altezza.travel Please make sure the subject of your email will be: CUSTOMER SERVICE REPRESENTATIVE – APPLICATION
Deadline for the submission of applications is at 4 PM on 18/ APRIL /2023 Only applications in English will be considered. Please note that only short-listed candidates will be contacted
Women are Highly encouraged to apply
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